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Let's work together!

Create complete digital audio solutions with us! Talk to our sales team, discuss your requirements, or request a demonstration.
Sonos
Alibaba
Audio Technica
Microsoft
Muyuan
Midiplus
CVTE
Bose
Tencent
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Room 507

Block B, Phase I

Tianan Innovation and Technology Plaza

Futian District

Shenzhen

China

New Business

sales@pawpaw.cn

Technical Support

support@pawpaw.cn
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Monday - Friday

9:00 AM - 6:00 PM (GMT+8)

Weekends and holidays by appointment

China (Headquarters)

United States

European Union

Southeast Asia

Frequently Asked Questions

What technical support options do you offer?

We provide detailed initial assessment and architectural design for software and hardware, offering professional R&D services throughout the process.

What is the typical delivery time?

Delivery times vary depending on product complexity and order volume. For standard products, we typically deliver within 2-4 weeks after order confirmation. For custom solutions, the development timeline will be provided during the project scoping phase. We also offer expedited delivery options for urgent needs.

What is the minimum order quantity (MOQ)?

Our minimum order quantity varies by product type. For standard audio solutions, we typically require an MOQ of 2048 units. For custom products, we can accept smaller initial orders starting from 50 units. For large enterprise solutions, we offer flexible terms based on project scope and long-term partnership potential.

Do you offer OEM/ODM services?

Yes, we offer comprehensive OEM/ODM services. Our experienced R&D team can develop custom audio solutions based on your specific requirements. We handle everything from conceptualization and design to manufacturing and quality control. Our flexible approach allows for various levels of customization, from minor modifications to fully bespoke product development.

What warranty do you provide?

We offer a standard 12-month warranty for all audio products, covering manufacturing defects and performance issues. Our warranty includes technical support, replacement parts, and repair services. For custom solutions, warranty terms can be tailored based on project specifications.

Can you provide product samples?

Yes, we provide product samples for evaluation and testing. Sample costs may be charged upfront. For custom product development, we offer prototypes for approval at various stages of the development process. Sample delivery time depends on product complexity and customization requirements, typically ranging from 1-3 weeks.

What payment methods do you accept?

We primarily accept bank transfers (T/T). For international orders, we typically require a 30% deposit upon order confirmation, with the balance due before shipment. All payment details are clearly outlined in our quotes and contracts.

Bringing high-end audio within reach.
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