Privacy Policy
Last Updated: 2025-01-01
Introduction
Welcome to the privacy policy of Shenzhen Pawpaw Electronic Technology Co., Ltd. ("Pawpaw Technology", "we", or "our"). Pawpaw Technology focuses on audio solutions, custom hardware, and software development. We take your privacy seriously and are committed to protecting your personal information. This privacy policy applies to our website, contact forms, newsletter subscriptions, career applications, event bookings, and related online features. It explains how we collect, use, share, store, and protect your personal data. This website currently does not provide account registration or online payment functionality. If you do not agree with any part of this policy, please stop using the relevant online features. We encourage you to read this policy carefully to understand our privacy practices. If you have any questions or concerns, please contact us.
Information Collection
The personal information we collect may include but is not limited to:
- Identity Information: Name, plus job position, location, resume file name, self-introduction, and similar information that you choose to provide in career applications or event bookings
- Contact Information: Email address, phone number, company name, country or region
- Subscription and Preference Information: Newsletter email address, subscription status, language, and cookie consent preferences
- Payment Information: This website currently does not provide online payment or checkout functionality, and we do not collect credit card, debit card, or bank account information through the website. If an offline quotation or contract requires payment information, it will be explained in that business process.
- Technical Information: IP address, device information, browser type, operating system
- Usage Information: Access time, pages viewed, time spent, click data
- Location Information: Approximate country or region inferred from Cloudflare country headers or ipinfo.io results. This site does not request precise browser geolocation permission.
- Communication Data: Messages and notes you provide through contact forms, career applications, email correspondence, sales follow-up, or NAMM booking
We collect information through the following methods:
- Directly Provided: When you submit a contact form, newsletter subscription, career application, NAMM booking, or otherwise communicate with us
- Automatically Collected: Through necessary cookies, local storage, server logs, Cloudflare request headers, error monitoring, and analytics tools enabled after consent
- Third-Party Sources: Information returned or processed within the relevant feature scope by Cloudflare, ipinfo.io, Google Analytics, Microsoft Clarity, Sentry, Notion, email providers, and anti-spam verification services
We only collect information necessary to deliver our services. If you choose not to provide certain information, it may affect your ability to use some of our features.
Information Use
We use the collected information for the following purposes:
- Provide, maintain, and improve our products and services
- Process contact inquiries, newsletter subscriptions, career applications, NAMM bookings or reschedule requests, and send related notifications
- Remember preferences such as language, cookie consent, announcement dismissal, NAMM booking information, and form phone country code
- Conduct research and analysis to improve our products and services
- Communicate with you, including customer support, updates, and marketing information
- Detect, prevent, and resolve technical issues or abuse
- Comply with legal obligations and enforce our terms of service
We only retain your personal information for as long as necessary to fulfill these purposes, unless a longer retention period is required or permitted by law.
Legal Basis for Processing Personal Information
We process your personal information based on the following legal grounds:
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
- In some cases, based on your consent
Data Retention Period
We retain your personal information for the period necessary to fulfill the purposes of collection. Specific retention periods are as follows:
- Newsletter Subscription Records: While your subscription is active; after unsubscribe, only necessary status information is retained to avoid sending duplicate emails
- Contact, Career, and Event Booking Records: Retained for as long as needed to complete communications, hiring evaluation, event scheduling, customer follow-up, or legal and compliance requirements
- Customer Service Records: 3 years from the last interaction
- Marketing Data: 2 years from your last interaction with us or consent
In some cases, we may extend retention periods for legal requirements or legitimate business purposes.
Information Sharing
We may share information with the following types of third parties:
- Payment Processors: This website currently does not integrate online payment processors and does not send payment information to any payment or card network through the website
- Business Fulfillment Service Providers: Only when you confirm samples, product delivery, or contract fulfillment with us offline, and only to the extent necessary for delivery
- Cloud Storage, Hosting, and Database Service Providers: To operate the website and store necessary data such as newsletter subscriptions and event bookings
- Customer Support, Email, and CRM Service Providers (such as SMTP email services, Notion CRM, and background lead evaluation tools): To help us handle inquiries, career submissions, and sales follow-up requests
- Analytics and Monitoring Service Providers (e.g., Cloudflare Web Analytics, Google Analytics, Microsoft Clarity, Sentry): To help us understand website performance, user behavior, and errors
- Legal Requirements: In response to legal requirements, court orders, or government requests
We regularly update this list. For a complete list of third parties, please contact us. We require all third parties to respect the security of your data and process it in accordance with the law and our instructions. We do not sell your personal information, and we do not collect payment card or bank account information through this website.
Data Security
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:
- Using encryption to protect data transmission and storage
- Implementing access control mechanisms to ensure only authorized personnel can access data
- Conducting regular security audits and vulnerability assessments
- Training employees on data protection and security awareness
Despite these measures, please note that no security system is completely impenetrable. In the event of a data breach, we will notify you and relevant regulatory authorities as required by applicable law.
User Rights
Under applicable data protection laws, you may have the following rights:
- Right of Access: You have the right to obtain a copy of your personal information we hold.
- Right of Rectification: If you believe the information we hold is inaccurate or incomplete, you have the right to request correction.
- Right of Erasure: In certain circumstances, you have the right to request that we delete your personal information.
- Right to Restrict Processing: In certain circumstances, you have the right to request that we restrict the processing of your personal information.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
- Right to Object: You have the right to object to our processing of your personal information based on legitimate interests and for direct marketing purposes.
To exercise the above rights, please contact us through:
- Email: contact@pawpaw.cn
- Phone: +86 0755-83972095
- Submit a request through the website contact form
We will respond to your request within 30 days. We may ask for additional information to verify your identity.
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove that information from our systems.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with an effective date. For significant changes, we will notify you via email or website notice. We recommend that you review this policy regularly for the latest information. Your continued use of our services will be deemed acceptance of the updated privacy policy.
Cross-Border Data Transfer
Because we use Cloudflare, Google Analytics, Microsoft Clarity, Sentry, Notion, ipinfo.io, email providers, and background lead evaluation tools, your information may be transferred to countries or regions outside China. When making such transfers, we take appropriate safeguards, including but not limited to:
- Entering into standard contractual clauses with recipients
- Ensuring the recipient's country or region has adequate data protection standards
- Obtaining your explicit consent when necessary
Contact Us
If you have any questions, comments, or requests regarding our privacy policy, please contact us through:
- Email: contact@pawpaw.cn
- Phone: +86 0755-83972095
- Mailing Address: Room 507, Building B, Tianan Innovation Technology Plaza Phase 1, Chegongmiao, Futian District, Shenzhen
You can contact us through the above methods or by sending an email to contact@pawpaw.cn. We will respond to your request within 30 days.
If you are not satisfied with how we handle your personal information, you have the right to file a complaint with the data protection supervisory authority in your region. However, we hope to have the opportunity to resolve your concerns before you contact the regulatory authority, so please contact us first.