Table of Contents

1. Introduction
2. Information Collection
3. Information Usage
4. Information Sharing
5. Data Security
6. User Rights
7. Children's Privacy
8. Cookies Usage
9. Policy Updates
10. Cross-Border Data Transfers
11. Contact Us

Introduction

Welcome to the Privacy Policy of Shenzhen Pawpaw Electronic Technology Co., Ltd. (hereinafter referred to as "Pawpaw Tech", "we", "us", or "our"). Pawpaw Tech is a company specializing in audio solutions, dedicated to custom hardware and software development. We take your privacy seriously and are committed to protecting your personal information.

This Privacy Policy applies to our website, products, and services, detailing how we collect, use, share, store, and protect your personal data. By using our services, you consent to the data processing activities described in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our services.

We encourage you to read this policy carefully to understand our privacy practices. If you have any questions or concerns, please don't hesitate to contact us.

Information Collection

The personal information we collect may include, but is not limited to:

• Identity Information: Name, date of birth, gender
• Contact Information: Email address, phone number, mailing address
• Account Information: Username, password, account preferences
• Financial Information: Credit card details, bank account information (for processing payments)
• Technical Information: IP address, device information, browser type, operating system
• Usage Information: Access times, pages viewed, time spent, click data
• Location Information: Approximate location based on IP address, precise geolocation (if authorized)
• Communication Data: Records of communications with our customer support team

We collect information through the following methods:

• Direct Provision: When you register an account, fill out forms, or communicate with us
• Automatic Collection: Through cookies, web beacons, and other tracking technologies
• Third-Party Sources: From business partners, advertising networks, and analytics providers

We only collect information necessary for the provision of our services. If you choose not to provide certain information, it may affect your ability to use some of our features.

Information Usage

We use the collected information for the following purposes:

• Providing, maintaining, and improving our products and services
• Processing transactions and sending related notifications
• Personalizing your experience and delivering tailored content
• Conducting research and analysis to enhance our products and services
• Communicating with you, including customer support, updates, and marketing information
• Detecting, preventing, and addressing technical issues or abusive behavior
• Complying with legal obligations and enforcing our terms of service

We retain your personal information only for as long as necessary to fulfill these purposes, unless a longer retention period is required or permitted by law.

Legal Basis for Processing Personal Information

We process your personal information based on the following legal grounds:

• Performance of a contract with you
• Our legitimate business interests
• Compliance with legal obligations
• Your consent, in certain circumstances

Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Specific retention periods are as follows:

• Account information: For the duration your account remains active
• Transaction records: Typically 7 years, as required by financial and tax regulations
• Customer service records: 3 years from the last interaction
• Marketing data: 2 years from your last interaction with us or from when you last provided consent

Information Sharing

We may share information with the following types of third parties:

• Payment processors (such as Alipay, WeChat Pay): To facilitate payment processing and transactions
• Logistics service providers: To assist with product delivery
• Cloud storage and hosting service providers: To help store and host our data
• Customer support service providers: To assist in handling customer support requests
• Analytics service providers (such as Google Analytics, Microsoft Clarity): To help us understand user behavior and improve our services
• Legal requirements: In response to legal obligations, court orders, or government requests

We regularly update this list. For a complete list of third parties, please contact us.

We require all third parties to respect the security of your data and to treat it in accordance with the law and our instructions. We do not sell your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Using encryption technologies to protect data transmission and storage
• Implementing access control mechanisms to ensure only authorized personnel can access data
• Conducting regular security audits and vulnerability assessments
• Providing data protection and security awareness training to our employees

While we take these precautions, please note that no security system is impenetrable. In the event of a data breach, we will notify you and the relevant authorities as required by applicable law.

User Rights

Under applicable data protection laws, you may have the following rights:

• Right of access: You have the right to obtain a copy of your personal information that we hold.
• Right to rectification: If you believe the information we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal information.
• Right to restrict processing: In certain circumstances, you have the right to request that we limit the processing of your personal information.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.
• Right to object: You have the right to object to our processing of your personal information based on legitimate interests and for direct marketing purposes.

To exercise these rights, please contact us through the following means:

• Email: contact@pawpaw.cn
• Phone: +86 0755-83972095
• Submit a request form at the bottom of the page

We will respond to your request within 30 days. To verify your identity, we may require you to provide additional information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our systems.

Cookies Usage

We use Cookies and similar technologies to enhance your website experience. Our website employs the following types of Cookies:

• Essential Cookies: Necessary for basic website functionality
• Functional Cookies: Remember your preferences and provide personalized experiences
• Analytical Cookies: Help us understand website usage and improve our services
• Advertising Cookies: Used to display relevant advertisements

You can manage Cookies through the following methods:

• Use our Cookie preference settings tool on our website [Link to tool]
• Manage Cookies through your browser settings
• Use third-party plugins or tools to control Cookies

For detailed information about the specific Cookies we use and their purposes, please refer to our Cookie Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date. For significant changes, we will notify you via email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about our latest practices. Your continued use of our services after any changes will be deemed as acceptance of the updated Privacy Policy.

Cross-Border Data Transfers

We may transfer your personal information to countries or regions outside of China. When making such transfers, we ensure appropriate safeguards are in place, including but not limited to:

• Implementing standard contractual clauses with the recipient
• Ensuring the recipient country or region has an adequate level of data protection
• Obtaining your explicit consent when necessary

Contact Us

If you have any questions, comments, or requests regarding our Privacy Policy, please contact us through the following means:

• Email: contact@pawpaw.cn
• Phone: +86 0755-83972095
• Mailing Address: Room 507, Block B, Phase I, Tianan Innovation and Technology Plaza, Chegongmiao, Futian District, Shenzhen

You can reach us through the above contact methods or by sending an email to contact@pawpaw.cn. We will respond to your request within 30 days.

If you are unsatisfied with how we handle your personal information, you have the right to lodge a complaint with your local data protection supervisory authority. However, we hope to have the opportunity to address your concerns before you approach the regulator, so please contact us first.